Return Policy

Returns:

  • Timeframe: Returns must be initiated within 7 days of delivery.

  • Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

  • Process: Customers can initiate a return request through the Chinno website or customer service.

Refunds:

  • Approved Returns: Refunds will be processed within 7 business days of receiving the returned item.

  • Rejected Returns: Items that do not meet the return conditions will be sent back to the customer at Chinno's expense.

Exchanges:

  • Process: Customers can request an exchange for a different size or color, subject to availability.

  • Timeframe: Exchanges must be initiated within 7 days of delivery.

  • Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

Delivery Policy

Standard Delivery (Inside Valley):

  • Delivery Time: 1-2 business days.

  • Shipping Fee: NPR 150

Standard Delivery (Outside Valley):

  • Delivery Time: 3-4 business days.

  • Shipping Fee: NPR 150

Express Delivery (Outside Valley):

  • Delivery Time: 1-2 business days.

  • Shipping Fee: NPR 250