Returns:
Timeframe: Returns must be initiated within 7 days of delivery.
Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Process: Customers can initiate a return request through the Chinno website or customer service.
Refunds:
Approved Returns: Refunds will be processed within 7 business days of receiving the returned item.
Rejected Returns: Items that do not meet the return conditions will be sent back to the customer at Chinno's expense.
Exchanges:
Process: Customers can request an exchange for a different size or color, subject to availability.
Timeframe: Exchanges must be initiated within 7 days of delivery.
Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
Standard Delivery (Inside Valley):
Delivery Time: 1-2 business days.
Shipping Fee: NPR 150
Standard Delivery (Outside Valley):
Delivery Time: 3-4 business days.
Shipping Fee: NPR 150
Express Delivery (Outside Valley):
Delivery Time: 1-2 business days.
Shipping Fee: NPR 250